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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Error 404 - File Not Found | |
| Files are case sensitive. Make sure you are typing the address in correctly.
Verify that the file is uploaded to the server.
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| Can you write a script for me? | |
| We do not write scripts but will be more than happy to guide you in the right direction. Most the time the script you have in mind has already been created by someone. A great source for scripts are
http://www.cgi-re |
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| What is this Code 304 appearing in my stats? | |
| 304 is typically sent as a header if a visitor re-requests a document and the document has not updated since the last request and therefore there is no need to resend the file. This is usually generated as a result of a proxy server rechecking the content |
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| When I upload an .htaccess file it disappears. | |
| On unix/linux systems, files that start with a . are considered hidden so many ftp programs do not see it. If you have uploaded a .htaccess file even though you may not see it, it is there. When uploading an updated version, you may not receive an overwri |
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| Can I setup SSL on my account? | |
| Yes, you can purchase a secure certificate through us so you can use SSL. You can also give us your certificates code and we can install it. In the case of an existing certificate, the ssl certificate will have to be re-issued for our servers because cert |
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| What perl modules are installed on the server? | |
| You can get a complete list of the modules that are installed by going to the control panel and selecting Perl Modules - Click to View link in the General server information on the left. |
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| I need a module installed but I dont have rights. | |
| No problem. Send us a trouble ticket and we will install the module as long as there are no security issues with it.
http://support.ultrawebsitehosting.com |
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| I can not move out of the / directory. Why not? | |
| For security reasons, you cannot move out of the root folder of your own domain. |
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| When should I use ascii and when should I use binary? | |
| Many FTP client programs support and auto mode to detect the proper upload type based on file extension. Often you will have to do this manually when the program does not perform this properly.
In general, any files that contain text such as .cgi shou |
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| How do I change my password? | |
| From the Control Panel, select the Change Password icon.
For changing e-mail passwords go to Mail Manager, then Add-Remove Accounts, and select Change Pass on the e-mail account you want changed.
NOTE: Changing the Control Panel password does not |
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| How can I tell how much disk space I have available? | |
| To see how much disk space you have available, go to your control panel and on the left side of the page you will see the resources that are available, including disk space, traffic, and POP3 accounts.
You will also receive an e-mail when your account |
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| How can I get more space? | |
| You can upgrade your plan or purchase a disk space upgrade. For a disk space upgrade visit the upgrades page @ http://www.ultrawebsitehosting.com/upgrades.php |
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| How do I customize error messages for my site? | |
| Within control panel select Custom Error Pages. Select the error code link and place whatever code you like. Maintain the default file name it gives you or it wont work without additional changes to the .htaccess files. |
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| Password Protect Directories | |
| Within control panel select Password Protection. Select the directory you would like to protect. Within the next page you can specify a username and password necessary to be able to access that folder. |
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| I updated my site but I still see old pages. | |
| Make sure your files are indeed updated by checking the file time stamps. Also, you may want to clear your cache and close your browser and re-open it. If it still appears the same your ISP may be caching the page and you may need to wait a few minutes. |
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| Why can users behind proxies not see my site? | |
| If you have enabled hot link protection users behind proxies may not be able to see your site because hotlink protection sees the proxy serving files to the client and detects it as another site attempting to steal images, etc. |
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| Why can I not ping my domain? | |
| For security purposes we have closed off the ICMP port which is used for ping. |
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| Do you have a firewall? | |
| Yes, our servers have firewalls. For security we close off unused ports and update the server software often. |
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| What are all these .htaccess files? | |
| .htaccess files are used to perform certain rules such as displaying a 404.shtml file in replace of the standard error or other actions such as password protecting a directory. |
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| What are these vt directories? | |
| Those are FrontPage extension directories. If you have and no longer need them you can uninstall FrontPage extensions through the control panel in the FrontPage Extension section and it will remove those directories and settings. |
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| Why does it show the Ultra Website Hosting home page when I go to my site? | |
| There are several reasons for this.
Ensure you do not have https at the beginning of your address. Unless you have a purchased and installed SSL certificate specifically for your site it will go to the Flux Services SSL page.
If your account was r |
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| Why do I have references to robots.txt in my web stat programs? | |
| Many search engines will look for a robots.txt file before spidering your sites content. The robots.txt file contains specific rules a robot/spider should abide by when capturing data. |
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| Sub-Domain times out | |
| When you add a sub-domain and it times out make sure you do not have redirection set from that sub-domain also. This can cause the sub-domain to time-out. You may also need for domain propagation to take place with your ISP. This can take as long as 72 ho |
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| What is a virtual Domain? | |
| A virtual domain is the base URL of the domain name. Examples include yourdomain.com, and ultrawebsitehosting.com. Virtual domain names are not just limited to .com, .net, .org, or .edu domain extensions. International domain names may also virtual domain |
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| What is a Top-Level-Domain (TLD)? | |
| TLD stands for Top Level Domain. This includes any domain names which suffix is .com, .net, .org, or .edu. |
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| How can I change the index listing in a directory? | |
| You can change the initial page that is sent to client requests when a directory is accessed by placing the following line into your .htaccess file:
DirectoryIndex filename
Replace filename with the actual file you wish displayed when someone visits |
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| When I type in my domain it goes to ultrawebsitehosting.com. | |
| You may have the IP cached of the previous server on your system. Try a reboot. If you run WinNT, Win2K or WinXP open a command prompt and type ipconfig /flushdns. If this still does not resolve the issue write us a ticket and we will take a look.
If |
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| How do I create a helpdesk ticket? | |
| Visit http://support.ultrawebsitehosting.com and select "Submit a Ticket". |
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| I can't get the transfer authorization email. Can it be forwarded to a different email address? | |
| The authorization has to be authorized by the registered contact for the domain. We cannot change it and it is this way for security reasons. You will need to update the email address with the current registrar and inform us when you would like the transf |
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| How can I make search engine friendly urls with my app? | |
| The best source is the support forums for the particular app. You can also check the following URL rewrite guide and Webmaster World |
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| How do I submit my site to search engines? | |
| Submit your website to popular search engines to increase your webite's exposure and visitor numbers. Do note that search engine submission may take up to three months depending on the search engine. It is recommended for faster results to also have your |
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| Error 406 unacceptable | |
| This error can be caused by several factors. One cause can be the incorrect permissions are set on a file. An example is a .pdf file that produces the above error. Make sure the file has standard permissions set to it such as 644.
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| How can I change the default document? | |
| Create a .htaccess file, include the below information into it and upload it to the public_html directory. If you cannot create a .htaccess file because you are using Windows, simply name it htaccess and rename the file after it is uploaded with your ftp |
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| How can I turn off directory indexing? | |
| In the directory that you wish you turn off directory indexing, you can do it under Index Manager in the control panel or by creating an .htaccess file and include the following line:
IndexIgnore */*
To turn off indexing in all directories create a |
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| Enable AllowOverride | |
| If you have an application that requires allowoverride enabled, create an .htaccess file and upload it to your root directory and include the following in it...
AllowOverride All
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| Can I change my username? | |
| Usernames are setup in the manner for security. Most programs will allow you to save the username so you shouldn't have to remember it.
For new accounts from another provider, by request, we can setup your account with the same username as you previou |
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| What is the location of curl? | |
| Curl is located @ /usr/bin/curl
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| I have a reseller account. What can I use for billing software and automation? | |
| There are many great programs that work for both billing, domain and cpanel integration.
Check out the following client management programs...
http://www.dramsystem.com
http://www.perlbill.com
http://www.modernbill.com
http://www.clientexec.com
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| How can I redirect http to https? | |
| Create an .htaccess file with the following contents and upload it to your public_html directory.
RewriteEngine On
RewriteCond %{SERVER_PORT} !443
RewriteRule (.*) https://www.yourdomain.com/ [R]
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| Is it possible to make a cron to backup my database at specific times? | |
| Yes, this can be very useful for forum/message board sites with large databases. In your control panel under cron jobs use the following command:
mysqldump --user=YOURDBUSERNAME --password=YOURDBPASSWORD --quick --add-drop-table --add-locks --extended- |
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| Why is the server load status red? | |
| The server load status will be red if the server is under a little more stress than usual. This typically occurs when someone is creating a backup and often during night hours when the server is performing a server backup and other routine system maintena |
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| What are these .htaccess files that keep popping up? | |
| .htaccess files are default files the server uses to perform certain tasks. Features such as password protecting directories, custom 404 pages, mime types and others all use .htacess files. They are pretty common and you have nothing to worry about. .htac |
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| Reseller: Unable to find an ip address in when creating an account. | |
| When creating accounts be sure to select a package in the package field. You can create a package via the "Add Packages" link in your web host manager listing. |
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| My pages are updating/refreshing slowly. | |
| Refresh is immediate on the server. When a file is updated and uploaded it is there. If you are having problems with refresh it will be either your browser software or a proxy your ISP is using.
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| Point Multiple Domains to the Same Website | |
| Pointing other domains to your website is easy! Simply make sure their DNS settings are pointing to the server's nameservers as per your welcome email for your hosting account. Once they are, log into your hosting control panel and click "Parked Domains". |
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| My index page does not load. Why not? | |
| Filenames are case sensitive. Be sure you have an index filename all in lower case. Examples are
index.htm
index.html
index.shtml
index.php
index.php5
index.xml |
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| Other websites keep framing my site. How can I prevent? | |
| This issue can be pretty annoying to some. The following javascript is a great tool in preventing your site from being framed by other sites.
Include the following in your head tag before body:
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| How do I parse html files as shtml? | |
| Create an .htaccess file in the directory needed and add the following:
AddHandler server-parsed .html
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| Why do I get emails for cron jobs? | |
| This is the default. If you would like to disable receiving emails when a cron job runs append the following to the end of your cron task:
>/dev/null 2>&1
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| Some visitors in China and Russia cannot reach my website. | |
| Some networks known for abusive activity such as hacking in countries such as China, North Korea and Russia are banned from our networks to help protect our servers.
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| vBulletin fsockopen() [function.fsockopen]: unable to connect | |
| When setting up mail in vBulletin be sure you are using localhost for the mail server along with a valid email account you have created in your hosting control panel.
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| Change your website's favorite icon. | |
| How to change your website's icon for your internet browser.
Create a 16x16 pixel icon image called favicon.ico. This must be saved in the ico format. If you do not have photo editing/creating software that can create ico files then you will need to do |
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| Howto: Add another website to your account | |
| You can add another website to your hosting account if your hosting plan allows for more than one domain name. For example the "Ultra Unlimited" plan.
To add another site to your account, log into your hosting control panel, click addon domains and fol |
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| Meta Redirect | |
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Adding this code to your web page will redirect your visitors to any address that you have entered above in the URL area.
You may change the seconds until |
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| How do I hide my domain's WHOIS information? | |
| If you do not wish to have your contact information shown when someone does a WHOIS report on your domain name, and we are the registrar of your domain name, you may order domain ID protection
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| Whitelisting Our Support System Email Address | |
| Whitelist Instructions
Because we use often use html emails with http addresses in them, our emails are sometimes unfairly placed in bulk/spam folders. Below are instructions from several key ISPs on how to whitelist our email address with their servic |
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| How do I cancel my account? | |
| We are sorry to hear you would like to cancel your account! If there is anything we can do, please let us know and we will be more than happy to help you out.
If you would still like to proceed with cancellation, please use our contact page and submit |
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| Convert PDF to HTML Service | |
| To convert your PDF files to html try using the following converter tool from Adobe:
http://www.adobe.com/products/acrobat/access_onlinetools.html
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| Do you support TeamSpeak? | |
| We do not support Teamspeak on our servers but allow you to create a subdomain such as teamspeak.yourdomain.com to point to a teamspeak server. We recommend using http://www.voipservers.net for Teamspeak.
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| Domain Slamming - Beware | |
| There are several companies out there using a predatory practice of attempting to have you renew your domain with their service with a letter delivered to your postal mailbox.
Companies include:
Domain Registry of Canada
Domain Registry of America
L |
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| Add Flash Chat to your Website | |
| We ran into this website recently which allows you to easily insert a flash chat room into your website! Check them out: xat
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| Enable Mod Rewrite | |
| Create an .htaccess file with the following contents and upload it to your public_html directory.
RewriteEngine On
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| Creating and Submitting a Google Sitemap | |
| Creating a Google sitemap can be easy and beneficial. By using one, you are pushing a full list of all your links on your website instead of waiting for Google to pull and discover them through time. By submitting a Google sitemap to their service you hel |
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| I am unable to delete a file. | |
| This can occur for several reasons.
With our service, if a directory of a script was found to be sending out more than 150 emails per hour, the directory may be locked down. Email sending is limited to 150 per hour on our shared hosting plans.
Ano |
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| Setting up Zend Framework | |
| When setting up Zend Frameworks in your hosting account be sure to upload your frameworks folder into your public_html folder. Download the custom php.ini file we make available @ http://support.ultrawebsitehosting.com/index.php?_m=downloads&_a=viewdownlo |
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| Creating a Form Button | |
| Sometimes all you need is a simple button. The following pages are pretty useful tools for creating buttons such as a "Click Here to Order" button.
http://www.creatingonline.com/webmaster/generators/button_generator.htm
http://buildfree.org/freebutton |
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| SSL - Creating a CSR in Windows 2003 | |
| Creating the CSR IIS Windows 2003 or 2000 Server:
From Administrative Tools, run the Internet Services Manager. Right click on the website that needs SSL security and click "Properties". Click the "Directory Security" tab, and then click "Server Certif |
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| .htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable | |
| To solve “.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable†follow the steps below:-
1. Log into your hosting control panel.
2. Click on “Frontpage Extensions†icon
3. Click on “Reinstall extensions†button be |
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| How to use SharedSSL | |
| SharedSSL is now available with our Ultra Unlimited. It is not as professional looking as having your own domain certificate which are available @ http://www.ultrawebsitehosting.com/ssl-certificate.php but offers another option for securing forms when nee |
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| View your website in older IE versions. | |
| As developers and webmasters it is always important to make sure your website works in several different web browsers. There are some users out there according to statistics that are still using the old Internet Explorers 6 and 7. A great tool for viewing |
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| Adding HTML to Site Builder | |
| When adding HTML code/source in site builders be sure you are in HTML mode. There is often a button in which you click to switch to HTML mode. From there paste the HTML code/source you would like to add.
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