 | How do I transfer my domain hosting to Ultra Website Hosting? | |
 | You need to go to your registrar (where you registered your domain name) and modify the Domain Name Server (DNS) to FluxServices.com. Registrars usually have a username and password that you log in with to make the modifications. If you purchased your dom |
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| How do I upload my web site via FTP? | |
| To start you will need a FTP program. You can use any standard FTP Client to upload files to your account.
Windows Users:
Filezilla is a free FTP client and can be downloaded at:
http://www.smartftp |
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| I am getting an error. Can you help troubleshoot it? | |
| We are happy to help out with any error messages. Quickly search this knowledge base. It may have exactly what you are looking for. If not throw us a trouble ticket and we will be happy to check it out for you.
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| I uploaded my site but I can not see it, why? | |
| Make sure you are uploading your website files to the public_html directory. Also please keep in mind that domain name registration or modification may take up to 48 hours to change and propagate. We will give you the address on our servers upon signup wh |
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| What directory do I upload to? | |
| You may upload to either the public_html or www folder which are the same directory. |
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| I want to run my own log analysis tool. Where are my logs? | |
| Within Control Panel is a log button and error log. You can download and view your logs directly from there. You can also use the log ftp account listed in the ftp section to access log files directly. |
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| Why can I not telnet into my server? What is SSH? | |
| Telnet is an antiquated protocol, passing data from one computer to another without encryption. Because you must login with a password to our servers, for security reasons, we use SSH. SSH access is similar to Telnet, except that data sent and received ar |
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| Do I have to have a domain name? | |
| A domain name is not required with our services. We can set you up with your own subdomain off our domain such as yourname.ultrawebsitehosting.com without your own domain name. You can add a domain at a later time.
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| Do I have to use an FTP program to upload files? | |
| You can use the built in file manager in the control panel to upload files as well.
If you would like an easier approach to building your web pages, please try our Site Builder program available in your control panel.
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| I do not have an SSH Client | |
| If you do not have an SSH Client you can simply download one or go to the control panel, select SSH / Telnet and an SSH Java applet will load into a new window.
Linux Users: An SSH client is typically installed by default.
Windows Users: SSH Secur |
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| Do you have tutorials? | |
| Yes we have help center tutorials! Click here for our online tutorials.
If you need any further assistance, please contact one of our support agents. |
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| I tried to ssh to my new account and it said it was disabled. | |
| Please contact support if you would like ssh access.
As mentioned in the hosting account information, SSH is disabled by default for security reasons.
It is available by request and approval form. Simply submit a helpdesk ticket and we will send y |
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| How can I install shopping cart software? | |
| How can I install shopping cart software? Our hosting accounts come with free shopping cart programs that automatically install for you. We currently offer CubeCart, OS Commerce, and Zen Cart.
To enable one of these shopping cart programs on your account |
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| How do I setup Dreamweaver for FTP? | |
| To setup Dreamweaver for FTP please check out the following... http://www.macromedia.com/support/dreamweaver/ts/documents/dw_ftp.htm
Also, we provide Dreamw |
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| I uploaded my images but I cannot see them in my html pages. | |
| If images are missing from your html page, make sure your images are uploaded to the proper directory. All files should be uploaded somewhere within the public_html folder. All files on web servers are also case sensitive. Check your html source and make |
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| Where can I find an HTML editor? | |
| There are many HTML editing programs, including the popular Dreamweaver software and FrontPage. |
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| Learn the Basics | |
| Let's start off with the basic question "What is hosting?"
Hosting is a service provided to you which allows you to share your website out on the internet. We run the servers(large computers), maintain them in our state of the art facility and all you |
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| Removing "This website is still under construction, please visit us later!" | |
| A common question regarding the new site builder is how do I remove the under construction message under News - Website Created!
The easiest way to remove this is to log into your site builder admin area and go to "Add News". Once clicked, on the botto |
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