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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | What methods of payment do you accept? | |
| We accept payment via Visa, Mastercard, American Express, Discover, Novus, Paypal, checks and money orders. |
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| How do I know its safe to use my credit card on your website? | |
| Safety is a large concern with us. Our secure domain order form uses an SSL connection provided by GeoTrust. All your private data will be sent via 128-bit SSL encryption at all times whilst in transit over the Internet. When you are on the secure order f |
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| How fast are your web servers? | |
| We like speed as much as you and will not skimp on this. We run powerful Dell Duel Intel Xeon systems with 2 GB+ of RAM. We run 64-bit CentOS Enterprise Linux specifically tailored and optimized for fast serving of your website. |
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| Are there any account startup fees for hosting? | |
| There is no account startup fee. Terms from a single month all the way up to three years are available on our shared hosting plans.
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| How quickly are accounts set up? | |
| We setup hosting and domain accounts immediately upon credit card approval. Other packages and special requests will be setup within 24 Hours and most often within just a couple hours. For checks and money orders they are activated upon receipt and deposi |
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| How do you bill for your hosting services? | |
| If you pay by credit card you will be automatically charged on the anniversary date of your selected term. There is no need to manually log into your billing account each anniversary to place payment. |
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| What type of connection does Flux Services have to the Internet? | |
| Our web servers are hosted in the most reliable, redundant and speedy data centers available .Servers are located in powerful Data Centers in Houston, Texas and Seattle, Washington. The Houston and Seattle datacenters have multiple internet connections, o |
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| Do you offer a money-back guarantee? | |
| We offer a 30-Day money back guarantee on hosting services if you are not satisfied within the first 30 days of signup. |
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| Do you offer any kind of web stat programs? | |
| We offer four different web stat progams. Analog, Awstats, Webalizer and now Urchin. Analog produces a simple summary of all the people who have visited your site. It is fast and provides great lightweight statistics. Awstats produces great graphical stat |
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| Do you charge for changes in mx records? | |
| Its free! Simply go into your control panel, click mail manager, modify mail exchanger and you can change your mx records. |
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| Do you host adult oriented websites? | |
| Sorry, we do not host adult websites. |
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| How do I transfer my domain hosting to Flux Services? | |
| You need to go to your registrar (where you registered your domain name) and modify the Domain Name Server (DNS) to UltraWebsiteHosting.com. Registrars usually have a username and password that you log in with to make the modifications. If you purchased y |
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| What website design software do you support? | |
| Our web servers support Microsoft Frontpage Extensions (up to version 2003), as well as all major design programs that support FTP uploading.
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| Can I check my email from the web if I am away from my computer? | |
| Yes, we will provide you with a web site address so you can check and respond to your email even if you are away from your computer. So, all you need is access to the Internet. |
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| What happens if I go over my bandwidth limit? | |
| Our system will not allow you to go over your bandwidth limit. Most sites require very little bandwidth. You can view your bandwidth usage at any time via the control panel. If you would like to increase you bandwidth limit, you can upgrade to the next pa |
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| Are there any size limits to my mailbox? | |
| None. You can have as large of a mailbox that will fit inside your account space. |
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| What is web hosting and why do I need it? | |
| In order to have a web site on the internet you first need to have a web server. Unfortunately, owning a Web server can be very costly and requires technical expertise that most businesses do not have. This is where web hosts such as Flux Services hosting |
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| What kind of servers will my web site be hosted on? | |
| We like speed as much as you and wont skimp on this. We run powerful Dell Dual Intel Xeon systems with 2 GB+ of RAM. We run 64-Bit CentOS Enterprise Linux specifically tailored and optimized for fast serving of your website. |
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| Does it matter what operating system I run on my home computer? | |
| No, you do not have to be running 64-bit CentOS Linux to use our web hosting services. This is just the operating system we use on our servers. |
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| Does Flux Services host foreign domains? | |
| Absolutely! Flux Services currently hosts over 53 different domain name extensions. However, it is important to understand that most non-TLD domain names will not be registered by Flux Services. You will need to take responsibility for registering or tran |
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| How do I purchase a domain name from Flux Services? | |
| There are several ways to purchase a domain with us. If you are ordering a hosting package, simply select the hosting plan and during the signup wizard you will have the option to register a new domain name.
If you simply want to order a domain through |
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| Will I be able to access my domain name with or without the www? | |
| Yes, all clients can access their website with and without the www. In other words, you can access your website at www.yourdomain.com or just yourdomain.com, both of which are the same website. While this may seem somewhat unimportant, many would be surpr |
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| How do I check to make sure my desired domain name is not taken? | |
| Our domain name search can check for domain name availability across over many domain name extensions. It is obviously important that you not sign up for service under a domain name which is already in use unless it is already registered to you. |
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| What are the fees for a new domain name? | |
| Domain name registration fees are only $13.95 a year for most domains. |
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| Can I have multiple domains point to the same website? | |
| Yes. This service is commonly referred to as domain parking and allows you to have as many domain names as you wish point to the same website on your account. You can accomplish this via the parking option in the control panel. This should not be confused |
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| Can I have multiple websites with one account? | |
| Yes! We have plans which include the ability to have many websites hosted under a single plan.
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| Does Flux Services handle domain registration? | |
| Yes! We provide a full domain management system which you will receive information for when signing up. |
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| How long does it take before my new domain name is active? | |
| New registrations are generally point to your hosting account with us within 24 to 72 hours. |
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| New registrations are generally ready within 24 to 72 hours. | |
| Flux Services welcomes clients whether they are registering a new domain or transferring an existing domain from elsewhere. There is never a reason why you could not move/use your domain to with our hosting services, unless you do not own the domain. As l |
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| How do I transfer my existing domain to Flux Services? | |
| Simply complete the order process for a hosting plan. If you only want to transfer the domain, you may order a domain transfer @
https://billing.ultrawebsitehosting.com/order/
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| Do you automatically request my domain name be transferred? | |
| If you requested to do so on the order form, once the domain is unlocked and a EPP transfer authorization code/key is provided, we will send the notification application to your existing domain name registrar. |
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| Who must approve the transfer of my domain name? | |
| On your domain name record, there is listed a Registrant, Administrative and Technical Contact. These contacts may be the same person, but one of them should be yourself if you own the domain name. The Registrant and the Administrative Contact may be noti |
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| How long does it take to transfer my existing domain name? | |
| This pretty much depends entirely on the Administrative and Technical Contacts, and the original registrar and specifically, how fast they reply to the e-mail sent from Flux Services, approving the transfer of the domain name in question. This is the only |
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| Does Flux Services have Windows NT webservers? | |
| We no longer support Windows servers. Our Enterprise Linux servers support ASP and FrontPage extensions.
If you require ASP.NET or Microsoft Sharepoint, visit our following hosting partner |
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| Do you support ASP? | |
| Yes we do! When purchasing a plan select our ULTRA Unlimited ASP plan.
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| Is there a daily transfer or download limit? | |
| There are no limits. As long as your site is not found to slow down the server dramatically there is no problem. |
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| Are sites backed up? | |
| Yes, we perform free backups both locally and remotely. |
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| Can I install forums? | |
| Absolutely! We even provide easy installation of forums/messageboards with Fantastico which can be seen at http://www.ultrawebsitehosting.com/control-panel-fantastico.php. |
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| Are the supported features apps included in hosting plans? | |
| The supported section is a list of apps that you can install on our servers with no problems. Not all are not included with hosting plans. We do include a large list of programs which can be seen at http://www.ultrawebsitehosting.com/control-panel-fantast |
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| Do I get charged if I go over my disk space? | |
| We have caps that do not allow you to go over your alloted space. You can upgrade disk space if you like at any time. 1000MBs of space is more than enough space for most websites. |
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| Do you support Curl? | |
| Yes, we install Curl and Curl/SSL on all of our servers. |
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| Do you support XML? | |
| Yes, our servers support XML. |
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| Do you support IonCube? | |
| Yes, we run IonCube on all of our servers.
If you are using a customized php.ini file you can include ioncube via the following command:
zend_extension="/usr/local/IonCube/ioncube_loader_lin_5.2.so"
zend_extension_ts="/usr/local/IonCube/ioncube_loa |
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| Do you support MySQL and PHP? | |
| Yes! We support MySQL and PHP. Many popular PHP apps can be installed right from our control panel making installations easier for you! |
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| Can I have an account without a domain? | |
| Of course! We can set you up with yourname.ultrawebsitehosting.com. |
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| Do your servers support Zend Optimizer? | |
| Yes! We install Zend Optimizer on all of our servers. |
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| Do you give PHPMyAdmin access? | |
| Yes, we provide PHPMyAdmin along with an easy interface for adding databases and user accounts. |
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| Can I have multiple domains pointed to the same site? | |
| Yes, by going into control panel, selecting Parked Domains, and adding additional domains you can have those domains mirror your account domain. |
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| 99% Uptime Guarantee? What happens if you are not up 99%? | |
| Our Uptime Guarantee is very simple. We guarantee that your web site will experience 99% or better uptime during the course of any calendar month. If we do not provide 99% uptime, we will provide a pro-rated refund of your hosting fees for the month affec |
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| Do you support ASP.NET? | |
| We no longer support Windows servers. Our Enterprise Linux servers support ASP and FrontPage extensions.
If you require ASP.NET or Microsoft Sharepoint, visit our following hosting partner |
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| Do You Allow Offsite Storage Only? | |
| I am sorry, accounts may not be used for backup purposes of files not related to your website with our service. This includes offsite backups of files from your company, file mirroring and archiving.
If you require an offsite file storage service check |
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| Can I create a website in Apple iWeb and publish it to your service? | |
| Absolutely! Just use the "Publish To" link in iWeb then select "FTP Server". In this section you will use the login information that we provide in your welcome email. Please be sure that all files are uploaded to your public_html folder on your account wi |
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