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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | How do I change the mx records? |  |
| Simply go into your control panel, click mail manager, modify mail exchanger and you can change your mx records. |
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| What is POP3 Email and why do I need it? |  |
| A POP3 email address is a standard email address, such as the one you may already have with your ISP. With POP3 you can send and receive email directly from your domain name through an email client such as Microsoft Outlook Express. |
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| What is email forwarding? | |
| Email forwarding will automatically redirect any mail sent to an email address on your domain name to another specified email account. For example:
webmaster@your-domain.com could be forwarded to yourname@hotmail.com |
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| Can I add email address or add aliases? | |
| In the control panel go to Mail. There you can create email accounts, remove, read (webmail, add autoresponders, email lists, forwarders, and mail filtering. |
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| What are my mail server names? | |
| Your mail server names are mail.yourdomain.com. The server name will be the same no matter how many email accounts you set up.
To create or delete a email account, go to your control panel at https://www.yourdomain.com:2083 and choose the Mail Manager |
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| How can I create email aliases? | |
| An email alias is a name@yourdomain.com that does not have a corresponding POP3 box set up. For example, if you have a POP3 box called sales that is your default, but you have not created any others, mail to anyone@yourdomain.com will be sent to the sales |
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| How do I set up Outlook or Outlook Express 5.x? | |
| Start Outlook or Outlook Express. Click Tools and choose Accounts. In the Internet Accounts Windows click Add and choose Mail. Fill in your name and click Next. Click I already have an email address that I would like to use and fill in your email address. |
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| Unable to log into Webmail | |
| The format may need to be account name+domain.com instead of name@domain.com
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| Why does my form not send email? | |
| To help prevent unauthorized users from abusing our system you must create the email account in control panel that you have your form configured for.
You will also want to reference SMTP @ /usr/sbin/sendmail
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| How can I setup my email for Everyone.net? | |
| Simply go into your control panel, click mail, modify mail exchanger and you can change your mx record to sitemail.everyone.net |
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| What is the path to sendmail? | |
| We are currently running a custom version of sendmail. /usr/sbin/sendmail |
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| What does POP3 stand for? | |
| POP3 stands for Post Office Protocol version 3, which is the generally accepted protocol used for authentication and downloading email. |
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| What port does POP3 run on? | |
| Flux Services POP3 server runs on port 110. This is important but probably not needed for your email client configuration. |
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| Does email on the server count towards my allotted space? | |
| Yes. Any e-mail you have stored on the server counts as storage for your account. This is one reason we recommend not storing e-mail on the server. Once you download and read your mail, you should ensure that your e-mail client deletes the mail from the s |
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| Why can I not connect to the mail server? | |
| There are several reasons why you may not be able to connect to the POP3 server, and thus, not be able to check your POP3 account(s) for new messages. Use the following guideline to solve this sort of problem:
Is this a new domain name? Has it recently |
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| What is my master mail account? | |
| When your account is created, a master mail account is set-up by default. This account is username@yourdomain.com and this name cannot be changed. In your Control Panel, you will notice that this mail account is locked. While you cannot delete it, you can |
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| Are the master mail account and system account password the same? | |
| Yes. Changing your system password will change your master email account password. |
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| Can I get webmail running on port 80? | |
| You can get webmail working over the standard port 80 by using CGI proxy or cPanel proxy. Both are available in our downloads section. |
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| I'm getting an access denied logging into webmail. | |
| For webmail, make sure you are using the proper account name. For webmail it is username+domain.com not username@domain.com. |
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| Do you support IMAP? | |
| Yes! We support IMAP. You can also set your mailbox to whatever size you like, which uses your account space from the control panel. |
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| Why can't I send mail? | |
| Your ISP may be blocking you from sending email outside their service. Restart your computer and verify you have the correct settings for your mail program. Our email tutorials are located here |
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| Server Error 0x800CCC90, Error Number 0x900CCC92 | |
| There are many reasons for the above error.
Make sure you are using username@yourdomain.com and not username+yourdomain.com
Try removing the account in your mail client and re-adding.
If you have an anti-virus program you may need to adjust its |
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| Outlook: Error Message: 0x800CCC0B | |
| First try restarting your computer. If the error persists try removing the mail account from your mail client, close it, and re-add it.
Email Configuration Tutorials
You will also want |
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| Outlook: Error 0x800ccc0d or 0x800ccc0f When Receiving and Sending E-Mail | |
| When you try to send and receive e-mail, you may receive one of the following error messages:
The server could not be found. (Account:account name, POPserver:'mail', Error Number: 0x800ccc0d)
Task 'server name - Sending and Receiving' reported err |
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| Outlook: Your POP3 Server Has Not Responded or TCP/IP Error | |
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When you attempt to connect to a Post Office Protocol (POP3)or Simple Mail Transport Protocol (SMTP) you may receive one or more of the following error messages:
Your |
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| Outlook: Error Message: A Connection Failure Has Occurred (Error -23012) | |
| When you try to send and receive messages by using Outlook Express, you are able to send messages, but you may receive the following error message when incoming messages are delivered:
Could not retrieve mail from the account A connection failu |
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| Outlook: Error 0x800C013C When You Receive E-mail Messages | |
| When you try to receive e-mail messages in Outlook Express, you may receive the following error message:
There is not enough disk space. Account: (mail account), Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C013C.
CAUSE
This beh |
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| Outlook: The Message Could Not Be Sent. An Error Has Occurred. | |
| When you try to send an e-mail message, you may receive the following error message:
The message could not be sent.
An error has occurred.
CAUSE
This error message can occur if the Name box in the default mail account properties is blank.
RE |
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| Outlook: Error 0x800C013B When You Attempt to Send a Message | |
| When you try to send a message in Outlook Express, you may receive the following error message:
An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, Error Number: 0x800C013B.
CAUSE
This behavior can occur if the Sent Items.dbx |
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| Outlook: Error Message: The Message Cannot Be Sent... | |
| When you attempt to send an e-mail message in Outlook Express, you may receive the following error message:
The message cannot be sent. An error has occurred.
When you attempt to save or close the e-mail message, you may receive the following error |
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| Outlook: Error Message: An Unknown Error Has Occurred | |
| When you attempt to send a message in Outlook Express, you may receive the following error message:
An unknown error has occurred. Account: , Server: , Protocol: SMTP, Server Response: '501 Invalid domain name', Port: 25 Secure(SSL): No, Se |
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| Outlook: When Opening Outlook Express Macintosh Edition: An Error Occurred While | |
| When you start Outlook Express for Macintosh, you may receive the following error message:
An error occurred while launching.
Permission Denied.
CAUSE
This error normally occurs when the properties for the messages and database files are inco |
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| Outlook: A Filtering Error Has Occurred -199 | |
| When you open Outlook Express 4.5 for Macintosh, or you attempt to send or receive mail, you may receive the following error message:
A filtering error has occurred -199.
CAUSE
This error can occur if a file is trapped in the Outlook Express cache |
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| Outlook: Cites Error Number 0x80004005 When You Try to Receive E-mail | |
| When you attempt to receive an e-mail message in Outlook Express, the following error message may appear:
An unknown error has occurred. Account: account name, Server: server name, Protocol: POP3, Port:110, Secure(SSL): No, Error Number: 0x80004005
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| Error Message "An Error Has Occurred (-17199)" Occurs When Sending Messages | |
| When you attempt to send and receive messages, the operation is unsuccessful, and you may receive the following error message:
Error: A message in your Outbox could not be sent, the account which created it cannot be found
Explanation: an error has o |
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| 550-not permitted to relay through this server | |
| 550-not permitted to relay through this server
If you are receiving the above error, and the account is with us, verify that you have the address typed properly. Also verify that you have added the account in the control panel.
If all the above is c |
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| Outlook: The host 'yourdomain.com' could not be found. Socket Error: 11001 | |
| The POP3/IMAP (incoming mail server) may be improperly entered.
Change the POP3/IMAP (incoming mail server) to: mail.yourdomain.com
If this is a new domain you will need to wait till do |
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| Outlook: Unable to logon to the server using Secure Password Authentication. | |
| Outlook Express is setup to use Secure Password Authentication.
Go to 'Tools' -> 'Accounts...' -> 'Mail' -> 'Properties' -> 'Servers'. Uncheck the option for Secure Password Authentification. |
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| Outlook: The connection to the server has failed. Socket Error: 10061, Error Number: | |
| Outlook is trying to use SSL.
Go to 'Tools' -> 'Accounts...' -> 'Mail' -> 'Properties' -> 'Advanced'. Uncheck the option to use Secure(SSL).
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| Outlook: The connection to the server has failed. Error: 10061 | |
| Outlook: The connection to the server has failed. Account: 'yourdomain.com', Server: 'yourdomain.com', Protocol: POP3, Port: 11, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
Outlook may be using the incorrect port number.
First re |
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| How can I report someone that is spamming me? | |
| If you have an account with us and continue to get spam'd there are a few steps you can take. First enable Spam Assassin. With Spam Assassin you can also include email address sources into your blacklist.
If you can copy the message source of the email |
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| Is there a way to log directly into one webmail application? | |
| Provided below is how the addresses should appear for each of the three webmail programs.
https://www.yourdomain.com:2096/ultramail/index.php
https://www.yourdomain.com:2096/horde/index.php
https://www.yourdomain.com:2096/neomail/neomail.pl
https:// |
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| Unroutable mail domain | |
| This can occur for several reasons.
Make sure you have the proper spelling of the email address and no extra spaces.
The recipient mail server may be having problems.
If you have sent more than 150 emails in an hour this will occur. Accounts ar |
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| Outlook: Error 0x800CCC0D/E | |
| The connection to the server has failed.
First make sure you are using the proper format:
mail.yourdomain.com
If this is a new domain the domain may not have propagated to your ISP yet. This can take up to 72 hours.
If the format is proper and a |
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| Greatly Reduce SPAM | |
| This knowledge base article is filled with great tips on setting up your account to reduce 99.9% of spam in your inbox.
Create Mail Accounts:
Create mailboxes in your hosting control panel, Mail, Manage/Add/Remove Accounts. Click add an account to c |
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| PHPList Email Throttling | |
| As we are primarily a website hosting provider we limit email sending to 150 emails per hour. If you wish to send out a mailing list to individuals that agree to receive that email you can use several scripts that support email throttling to do so and mee |
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